Terms of Use

'Super Saver', 'Non-Refundable' and 'No Refundable' rates are non-refundable and do not allow changes or cancellations.

At the time of making your hotel reservation, the specific cancellation policies applicable to the reserved hotel will be automatically displayed on screen for your reference; if not, the following general policies apply.

General cancellation policies, applicable to most hotels:

Reservations canceled 15 days or more prior to the arrival date are subject to a 10% charge of the total reservation amount.

Reservations canceled from 14 to 3 days before the arrival date are subject to a charge of 2 nights.

Reservations canceled from 2 to 0 days before the arrival date, or in case of no-show, will not be refunded.

Christmas, New Year, Easter, Long Weekends and/or any other holidays:

Reservations canceled 31 days or more prior to the arrival date are subject to a 10% charge of the total reservation amount.

Reservations canceled from 30 to 15 days before the arrival date are subject to a charge of 2 nights.

Reservations canceled from 14 to 0 days before the arrival date, or in case of no-show, will not be refunded. Likewise, no refunds apply for early departures.

Rates shown on the Website are valid only on the day of quotation. Rates will apply to your charge only if you book the desired service; otherwise, rates may vary. A reservation is considered complete once you have a confirmation number and the corresponding charge has been applied.

When booking, you expressly authorize us, in writing and/or verbally, to use your credit card number to process your payment, and you confirm that you understand and accept our reservation, payment, liability waiver, and cancellation policies. All reservations are subject to availability at the time of processing your request. Availability cannot be guaranteed until full payment is received.

To avoid inconvenience, you must print your voucher and present it when requesting your paid service. If you wish to change or cancel your reservation, please contact Mexvax.com as soon as possible, mentioning your reservation number. We suggest carefully reading our CANCELLATION POLICIES. Any change in a reservation is subject to availability and re-quotation of rates. For more information, please contact your assigned Travel Advisor, mentioning your reservation number.

The amount corresponding to your reservation will be immediately charged to your credit card.

Mexvax.com provides services as an intermediary between the client and the provider of goods and services promoted on the Website. Mexvax.com establishes commercial agreements under its own quality and service standards, including but not limited to: hotel accommodations, ground transportation, and other related tourist activities such as tours and excursions, selecting only the most qualified and prestigious providers in the market. Nevertheless, Mexvax.com cannot assume any responsibility towards customers who purchase services on its website for acts or omissions of the providers advertised herein, since it has no control or legal relationship over their staff, equipment, operations, or assets.

By this agreement, the client acknowledges that the above data has been correctly completed.

The client authorizes Mexvax.com or the provider of the acquired services to charge their credit card as indicated above.

If the amounts mentioned cannot be charged to the credit card, the client agrees to authorize the charge on another credit card in their name or to make payment by another means as determined by Mexvax.com.

By signing this contract, the client agrees to send it in printed form, with all details completed, along with a copy of their ID and copies of the front and back of their credit card, when requested by Mexvax.com.

The client declares to understand and accept the cancellation and refund rules, as well as the applicable charges they may incur.

Upon effective payment collection, Mexvax.com agrees to manage the above-mentioned services on behalf of the client.

In the event of breach of the agreed payment terms, the client acknowledges owing the amounts mentioned above.

For any controversy, interpretation, or compliance with this Contract, the parties submit exclusively to the Jurisdiction and Laws of the Courts of Mexico City, Federal District, expressly waiving any other jurisdiction that may correspond to them for any reason.

The flight portion of this package is neither refundable, transferable, nor endorsable.

Depending on the airline’s policies, credits may apply in addition to change fees.

You may cancel the hotel portion without affecting the other component(s). The flight portion may be changed but will always be subject to the acquired ticket and/or airline policies.

Airline tickets cannot be canceled.

Your credit card will be charged the indicated amount at the time of booking.

All rates displayed on this site are subject to change without prior notice, and reservations are based on availability.

The package price does not include ground transportation unless mentioned in your itinerary. All passengers must travel under the same itinerary.

We reserve the right to correct any price errors prior to your trip. In case of multiple rules and restrictions, the most restrictive will apply.

For the purposes of this contract, "ticket" means the passenger ticket and baggage claim check, of which these conditions and notices are part. "Carriage" means transportation, and "carrier" refers to all airlines carrying or transporting passengers and their baggage according to this contract or providing any incidental air transport service. The term "Warsaw Convention" refers to the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed in Warsaw on October 12, 1929, and its amendment agreed in The Hague on September 28, 1955, as applicable. "Montreal Convention" refers to the Convention for the Unification of Certain Rules for International Carriage by Air signed in Montreal on May 28, 1999.

Transportation under this contract is subject to the regulations and limitations regarding liability established by the Warsaw Convention or the Montreal Convention, unless the trip is not "International," as defined by these Conventions.

Unless otherwise inconsistent with the above, transportation and other services provided by each carrier are subject to: (I) the provisions in this ticket, (II) applicable tariffs, (III) conditions of carriage of Mexvax.com carrier and other applicable regulations that form an integral part of this contract (and which are available upon request at the carrier’s offices), except in the case of transport from a place within the United States or Canada to any place outside those countries, in which case the applicable tariffs of those countries shall apply.

The carrier’s name may be abbreviated in the ticket, provided that the full name and abbreviation appear in the tariffs, conditions of carriage, or schedules. The carrier’s domicile shall be the departure airport appearing on the ticket opposite the first abbreviation of the carrier’s name. The agreed stops are those indicated on the ticket or listed in the carrier’s schedules as planned stops on the passenger’s itinerary. Transportation provided under this contract by several carriers, in succession, shall be considered a single operation.

When a carrier issues a ticket for transportation on another carrier’s routes, it acts only as agent of that carrier.

Any exclusion or limitation of the carrier’s liability shall apply in benefit of its agents, employees, representatives, as well as any person whose aircraft is used by the carrier to perform transportation, and their agents, employees, and representatives.

Checked baggage will be delivered to the bearer of the baggage claim tag. In case of baggage damage on international flights, a written complaint must be submitted to the carrier immediately after discovery of the damage and no later than 7 days after receiving the baggage; in case of delay, the complaint must be filed within 21 days from the date the baggage was delivered. Please see applicable tariffs and conditions for baggage on non-international flights.

This ticket is valid for one year from the date of issuance unless otherwise indicated on the ticket, in the carrier’s tariffs, in conditions of carriage, or applicable regulations. The fare for the transportation under this contract is subject to change before the trip begins. The carrier may refuse service if the corresponding fare has not been paid.

The carrier will make every effort to transport the passenger and their baggage with reasonable diligence. The times shown in the schedules or elsewhere are not guaranteed and do not form part of this contract. The carrier may substitute, without notice, other carriers or aircraft and may alter or omit stops shown on the ticket if necessary. Schedules are subject to change without notice. The carrier assumes no responsibility for passenger connections with other airlines.

The passenger must comply with all government requirements, present exit or entry documents and others as required, and appear at the airport at the time fixed by the carrier or sufficiently in advance to complete formalities if no time has been set.

No agent, employee, or representative of the carrier is authorized to alter, modify, or waive compliance with any provisions of this contract.

THE CARRIER RESERVES THE RIGHT TO DENY TRANSPORTATION TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF LAWS, REGULATIONS, AND TARIFFS.

Mexvax.com states that:

• The photographs displayed on its website are only representative and do not guarantee that upon arrival everything will be exactly as described;
• The star rating assigned to hotels and services is based on Mexvax.com’s interpretation and may differ from categories reported elsewhere;
• Descriptions of travel services are updated by Mexvax.com to the best of its knowledge but do not guarantee that everything will be exactly the same upon arrival;
• Mexvax.com reserves the right to refuse any client at any time;
• Any claim or written notice against Mexvax.com must be received no later than fourteen (14) days after returning from your trip.

Mexvax.com shall not be liable for any claim, cost, or expense arising from personal injuries, accidents or death, loss or damage of personal belongings, loss of enjoyment, anger, disappointment, distress, or frustration, whether mental or physical, resulting from the following:

• Acts or omissions of anyone other than Mexvax.com or its employees;
• Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather, or any other cause beyond Mexvax.com’s direct control;
• Failure by the client to obtain required travel documents such as passports, visas, and certificates, in which case no refund applies;
• Failure by the client to follow instructions including but not limited to airport departure times, hotel check-in/out times, and voucher redemption policies;
• Cancellation or change for any reason of the travel services offered. We reserve the right to cancel or change travel services at our discretion, but we will attempt to substitute them with comparable services. If we must completely cancel your reservation, Mexvax.com’s liability will be limited to refunding all money paid to Mexvax.com;
• A full refund will not be honored in situations where the trip must be canceled, interrupted, and/or postponed by Mexvax.com for reasons beyond its control (force majeure such as weather, hurricanes, earthquakes, acts of terrorism, etc.) and where Mexvax.com’s contractual obligations with its providers do not allow reimbursement of amounts paid. In any case, at Mexvax.com’s discretion, up to 30% of the total paid may be withheld as an administrative fee.