mexvax@mexvax.com
The Experts in Mexico's Hotels
1 866 204 3616

MexVax Loyalty Program

1. What is the MexVax Loyalty Program? -

A rewards program that allows you to accumulate MexVax.com Points with every purchase, which can be redeemed for hotel nights at MexVax.com.

2. How can I earn points? +

For every purchase you make on MexVax.com you will earn 20% back in MexVax.com Points, and during special promotions you can earn up to 40%.

3. How do I redeem my points? +

You can redeem your points for hotel nights by calling our Customer Service Center:

  • 1 866 204 3616
4. Terms and Conditions +

The participant accepts and agrees to all Terms and Conditions of the MexVax.com Points Program, which may be modified periodically. It is the participant’s responsibility to review these Terms and Conditions, stay informed about their MexVax.com Points balance, and be aware of upcoming expirations.

The MexVax.com Points Program is offered at the discretion of MexVax.com, which reserves the right to cancel, modify, or suspend the Program, temporarily or permanently, at any time, notifying participants through the portal.

The cancellation, modification, or suspension of the Program may result in changes to accumulated points, penalties, or changes to redemption conditions.

In the event of fraud, abuse of program privileges, or violation of program rules (including attempts to sell, exchange, or improperly transfer MexVax Points, miles, or any other means exchangeable for rewards), MexVax.com reserves the right to cancel the participant’s enrollment.

MexVax.com is not responsible for errors or omissions arising from inaccurate or incorrect information provided by the participant.

Any dispute regarding interpretation or enforcement of the Program’s Terms and Conditions will be subject to the competent courts in Chihuahua, Mexico.

MexVax.com may engage certain providers, subcontractors, or agents (“Providers”) to deliver services related to the Program.

By accepting and using the rewards, the participant releases MexVax.com, the Program administrators, Providers, and their affiliates from any claims, damages, or liability.

The participant is responsible for any tax obligations related to participation or as a result of points accumulated and/or redeemed. Travel service providers are not agents or employees of MexVax.com. If benefits are denied, MexVax.com’s liability will be limited to the participant’s accumulated points. MexVax.com is not responsible for delayed or lost mail.

In case of non-compliance by any vendor of products or services redeemed under the Program, neither MexVax.com nor any Providers shall be held liable.

All clarifications regarding the accumulation or conversion of MexVax.com Points into benefits will be resolved by MexVax.com. Requests must be submitted within 90 days from the purchase date. MexVax.com may deduct points that were mistakenly credited.

Points may be transferred between accounts under the same holder but not to third parties.

By accepting the Terms and Conditions through the website, the participant agrees to receive emails with notifications and/or promotions related to the Program. They may later change this preference in their profile settings.

Any misuse of the Program or its benefits may have legal consequences, and MexVax.com may cancel participation accordingly. Fraud or abuse of the Program’s privileges, including attempts to sell, exchange, or improperly transfer points, may also result in cancellation of participation.

5. Accumulation of MexVax Points +
  • Once enrolled, the participant will accumulate 1 point for every 10 Mexican pesos spent on net purchases. Additional points may be earned based on spending level, type of purchase, or during special promotions. Points are non-transferable, have no cash value, and cannot be exchanged for cash. No cash refunds or partial redemptions will be issued. Points and rewards only hold the value defined in these Terms and Conditions and by providers. Expiration: If unused, points will expire 2 years after the month they were generated. Redemption and expiration are handled on a first-in, first-out basis. Redemption: To redeem points, participants must call the MexVax.com Call Center at (614) 4 26 77 44 or 01 800 830 51 01, Monday to Friday from 9:00 am to 9:00 pm, and Saturday from 9:00 am to 4:00 pm (Mexico Central Time). Points may only be redeemed by the account holder. Once redeemed, points cannot be recredited. Rewards: Hotel nights or other services offered by MexVax.com, subject to availability and restrictions. Reservations are subject to provider terms and availability. The participant is responsible for any additional charges such as baggage fees, taxes, or restrictions related to the redeemed service.
  • Participants can redeem points for travel-related rewards based on the exact number of points required. The number of points and any cash amount (if applicable) will be disclosed at the time of booking. Travel service providers (hotels, flights, cars, tours) are independent providers, not agents or employees of MexVax.com or its affiliates. By using their services, the participant accepts that MexVax.com, Providers, or affiliates are not liable for accidents, losses, injuries, or damages beyond their control (e.g., equipment failure, strikes, thefts, cancellations, itinerary changes). Changes or cancellations are subject to the Terms informed at booking.
  • Stays must be for 1 or more consecutive nights, depending on the selected reward.
  • Hotel selection is limited to participating hotels.
  • Rewards are valid any night of the week.
  • Reservations must be made in advance and are subject to room availability.
  • Incidental charges at the hotel will be billed to the participant’s credit card.
  • Redemption only covers the value of the hotel night stay.
Contact us
The Experts in Mexico's Hotels

We are looking for the best rates for you

The waiting time may be up to 1 minute.

Notifications